takabe Privacy Policy

This Privacy Policy (the "Policy") sets out how takabe ("we", "us", "our", or the "Platform") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", or the "Player") who access or use the takabe website at takabe.bio, including all associated services, games, payment facilities, and customer support channels.

takabe is committed to handling your personal data with care, transparency, and in full accordance with applicable data protection principles. This Policy applies to all registered players, prospective players who browse the platform without completing registration, and any individual who contacts takabe's support team.

This Policy should be read alongside the takabe Terms and Conditions, which are available at takabe.bio/terms-conditions, and the Responsible Gaming Policy available at takabe.bio/responsible-gaming. Together, these documents form the complete framework governing your relationship with the takabe platform.

takabe collects the following categories of personal data in connection with the operation of the platform and the delivery of its services:

takabe does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning an individual's sex life or sexual orientation, unless explicitly required for identity verification purposes in specific regulatory circumstances.

takabe collects personal data through the following channels and mechanisms:

• Direct Collection: Data you voluntarily provide when creating an account, completing identity verification, making a deposit or withdrawal, setting responsible gaming limits, or contacting our support team.
• Automated Collection: Technical and gameplay data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and interact with the takabe platform.
• Third-Party Payment Providers: Confirmation data received from bKash, Nagad, Rocket, Upay, and our banking partners when you initiate a deposit or withdrawal transaction. This typically includes transaction reference numbers and confirmation of successful payment.
• Identity Verification Services: In certain circumstances, takabe may engage third-party identity verification providers to cross-reference the information you supply during registration or KYC review against authoritative data sources.
• Publicly Available Sources: Where legally permitted and proportionate to the purpose, takabe may supplement your account information with data obtained from publicly available sources to fulfil anti-money laundering or fraud prevention obligations.

takabe uses the personal data it collects for the following defined purposes:

• Account Management: Creating and maintaining your player account, verifying your identity and age eligibility, and managing your account preferences and settings.
• Service Delivery: Enabling you to access games, place bets on cricket and other sports, participate in live casino tables, and use all features of the takabe platform.
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method, reconciling transactions, and maintaining accurate financial records for each account.
• Fraud Prevention & Security: Detecting and investigating suspicious account activity, preventing unauthorised access, identifying multi-accounting, and protecting the integrity of the takabe platform against abuse.
• Regulatory Compliance: Meeting anti-money laundering (AML) obligations, responding to lawful requests from competent authorities, and maintaining records required by applicable law.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviours, applying responsible gaming tools configured by the player, and proactively reaching out to players who may benefit from support resources.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and improving the quality of our support services.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: Analysing aggregated and anonymised usage data to understand how players interact with the platform, identify technical issues, and improve the overall user experience.

takabe processes your personal data on the following legal bases, depending on the specific purpose for which the data is used:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted at registration — including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including identity verification, AML reporting, and responses to lawful authority requests.
• Legitimate Interests: Processing carried out in pursuit of takabe's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

Where processing is based on legitimate interests, takabe conducts a balancing test to ensure that the privacy impact on players is proportionate to the benefit pursued. Players may request information about specific legitimate interest assessments by contacting the support team.

takabe does not sell, rent, or trade your personal data to third parties for their independent commercial use. Personal data is shared with external parties only in the following defined circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive the minimum data necessary to process your deposit or withdrawal transactions. These providers operate under their own privacy policies and data protection obligations.
• Identity Verification Providers: Third-party KYC and identity verification services may receive copies of the documents and data you submit during account verification. These providers are bound by strict data processing agreements with takabe.
• Game Technology Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive gameplay session data necessary to operate their game platforms within the takabe environment. These providers do not receive your financial or identity data beyond what is required for game session management.
• Legal and Regulatory Authorities: takabe may disclose personal data to competent governmental or regulatory authorities where required to do so by applicable law, court order, or lawful regulatory request. takabe will notify you of such disclosures where legally permitted.
• Fraud Prevention Networks: In cases of suspected fraud, money laundering, or multi-accounting, takabe may share relevant account and transaction data with industry fraud prevention networks or law enforcement bodies.

All third-party service providers engaged by takabe are required to process personal data only for the specified purposes for which it was shared, and to maintain appropriate technical and organisational security measures consistent with the standards described in this Policy.

The takabe platform primarily serves players based in Bangladesh, and the majority of data processing activities are conducted within systems and infrastructure that serve this market. However, certain third-party service providers — particularly game technology providers and cloud infrastructure partners — may process data on servers located outside Bangladesh.

Where personal data is transferred to or processed in a jurisdiction outside Bangladesh, takabe ensures that appropriate safeguards are in place to maintain a level of data protection consistent with the standards described in this Policy. These safeguards may include:

• Contractual clauses binding the recipient to process data only for specified purposes and to apply equivalent security standards.
• Engaging only service providers who maintain recognised security certifications and adhere to internationally accepted data protection frameworks.
• Conducting due diligence assessments of third-party data handling practices before entering into data sharing arrangements.

If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact our support team at [email protected].

takabe retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with an active player account is retained for the full duration of the account relationship, updated as necessary to maintain accuracy.
• Closed Accounts: Following account closure, takabe retains identity, financial, and transaction records for a minimum period required by applicable anti-money laundering and financial record-keeping regulations. This period is typically a minimum of five years from the date of account closure.
• Self-Excluded Players: Where a player has applied for self-exclusion, takabe retains sufficient identifying data to ensure that the self-exclusion remains enforced and that the player cannot be re-registered on the platform, regardless of the standard retention period.
• Support Communications: Customer support records are retained for a period of three years from the date of the last interaction, to facilitate dispute resolution and service improvement.
• Marketing Data: Where consent for marketing communications has been withdrawn, the relevant contact data is removed from active marketing lists within 5 business days, though a suppression record may be retained to prevent accidental re-subscription.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it cannot be reconstructed or associated with any identifiable individual.

The takabe platform uses cookies and similar tracking technologies to provide a functional and personalised user experience. Cookies are small text files placed on your device by the takabe website when you visit or log in to the platform.

takabe uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and cookies that remember your login state. These cookies cannot be disabled without disrupting platform functionality.
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool configurations between sessions.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and use the takabe platform. This information is used exclusively to improve platform performance and identify technical issues.

takabe does not use cookies to track your browsing activity across unrelated third-party websites, and does not engage in cross-site advertising profiling. Most web browsers allow you to manage or disable cookies through their settings. However, disabling strictly necessary cookies may impair the functionality of the takabe platform, including your ability to log in and access games.

As a player on the takabe platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You may request a copy of the personal data takabe holds about you, together with information about how and why that data is being processed.
• Right to Rectification: If any personal data held by takabe is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that takabe delete your personal data. This right is subject to exceptions where retention is required by law — for example, to comply with financial record-keeping or AML obligations.
• Right to Restriction of Processing: You may request that takabe limit the processing of your personal data in specific circumstances, such as while a dispute about data accuracy is being investigated.
• Right to Data Portability: Where processing is based on your consent or on a contractual relationship, you may request that takabe provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent — such as for marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.
• Right to Object: You may object to the processing of your personal data where that processing is based on takabe's legitimate interests, particularly in relation to direct marketing. takabe will cease processing for marketing purposes upon receipt of a valid objection.

takabe will respond to all verified privacy rights requests within 30 days of receipt. In complex cases requiring extended investigation, we will notify you of the delay and provide an indicative timeframe for resolution. takabe will not charge a fee for handling privacy rights requests unless a request is manifestly unfounded or excessive in nature.

The takabe platform is strictly intended for adults aged 18 years and above. takabe does not knowingly collect, process, or store personal data belonging to individuals under the age of 18. If you are under 18 years of age, you must not register an account, make a deposit, or use any service offered by the takabe platform.

If takabe becomes aware that personal data has been collected from an individual under the age of 18 — whether through a fraudulent registration or any other means — we will take immediate steps to suspend the account, delete the associated personal data, and return any deposits made, subject to applicable verification procedures.

If you are a parent or guardian and believe that a minor in your care has accessed the takabe platform and provided personal data, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

takabe implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the takabe platform is encrypted using 256-bit SSL/TLS protocols, ensuring that your personal and financial data cannot be intercepted during transmission.
• Encryption at Rest: Sensitive data stored within takabe's systems — including financial records and identity documents — is encrypted at rest using strong cryptographic standards.
• Password Security: Player passwords are processed using one-way cryptographic hashing with salting. Passwords are never stored in plain text and are not accessible to any member of the takabe team.
• Access Controls: Access to systems that hold personal data is restricted to authorised personnel on a strict need-to-know basis. Access rights are reviewed regularly and revoked promptly when no longer required.
• Security Monitoring: takabe's infrastructure is subject to continuous security monitoring to detect and respond to suspicious activity, intrusion attempts, and anomalous data access patterns.
• Incident Response: takabe maintains a documented data breach response procedure. In the event of a security incident that affects your personal data, takabe will notify affected players and relevant authorities within the timeframes required by applicable law.

Whilst takabe takes all reasonable and proportionate steps to protect your personal data, no online platform can guarantee absolute security. You also have a responsibility to maintain the security of your own account by keeping your login credentials confidential and logging out from shared or public devices after each session.

The takabe platform may contain references to third-party services, game providers, or payment partners. Where such references include navigational links to external websites or platforms, those external sites operate entirely independently of takabe and are governed by their own privacy policies.

takabe does not accept responsibility for the privacy practices, data collection activities, or content of any third-party website or service. We strongly recommend that you review the privacy policy of any external service before providing your personal data to that service.

The presence of a reference to a third-party service on the takabe platform does not constitute an endorsement of that service's data handling practices by takabe.

takabe reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the takabe platform. When material changes are made, we will notify registered players via their registered email address or through an in-platform notification displayed upon next login.

The updated Policy will state a revised effective date at the top of the document. Your continued use of the takabe platform following notification of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the platform and may request account closure by contacting our support team.

We recommend reviewing this page periodically — at minimum once per quarter — to remain informed of how takabe handles your personal data. The version of the Policy in effect at the time of any data processing activity shall govern that activity.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which takabe handles your personal data, please contact us using the details below. All privacy-related enquiries are handled by our dedicated support team and will receive a substantive response within 5 business days of receipt.

Data Enquiries Email:
[email protected]

Subject Line for Privacy Requests:
Please use "Privacy Rights Request", "Data Deletion Request", or "Marketing Opt-Out" as the subject line of your email so that our team can route your enquiry to the appropriate handler promptly.

Support Hours:
24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6).